Claims Service Rating 2018
Claims Service Rating 2019
The Mansfield Awards 2018 Finalist

Claims – Policies incepting from 1 January 2022 onward

Section 1 – Property Insured; and
Section 6 – Machinery Breakdown claims only:

Phone: 02 8075 0429


Section 2 – Property Owners Legal Liability;
Section 3 – Fidelity Guarantee;
Section 4 – Voluntary Workers Personal Accident;
Section 5 – Office Bearer’s Liability;
Section 7 – Legal Expenses; and
Section 8 – Audit Expenses:

Phone: 1300 552 446

Claims – AIG underwritten policies incepting up to and including 31 December 2021

QUS has worked with AIG to put in place a dedicated team of strata claims specialists to service the needs of our brokers and their clients. The claims team operates 8.30am to 5.00pm local time in your capital city and are supported by a 24 hour after hours claims service.

Our claims service aims to settle 30% of all claims under our value based assessing model. Our record settlement time for a new claim email being received to bank transfer completed is 13 minutes. On average loss adjusters are appointed to approximately 10%* of all
claims received.

*Past performance is not indicative of future performance

24 Hour contact details:

Phone: 1800 940 830

Download QUS Assist App

We are pleased to announce the launch of QUS Assist which is available for download via iTunes or Google Play.

QUS Assist allows brokers and their clients to quickly and efficiently notify of new claims and upload photos from their mobile device.

Get it on Google Play Download on the App Store