Code of Practice

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (‘the Code’), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.


The Insurer(s) have adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit


The Code Governance Committee (‘CGC’) is an independent body that monitors and enforces insurers’ compliance with the Code. For more information on the CGC go to